Shubho Nakshi Ear Cuff

Return & Exchange

At Destello, we strive to ensure that every order reaches our customers in perfect condition. Please read our Return, Refund & Exchange Policy carefully before making a purchase.

1. Return & Exchange Eligibility

Returns, refunds, or exchanges are accepted only under the following circumstances:

Incorrect Product Received

If you receive a product that is different from the item you ordered.

Damaged Product Received

If the product arrives damaged or defective at the time of delivery.

No other return, refund, or exchange requests will be accepted.

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2. Mandatory Unboxing Video Requirement

To be eligible for any return, refund, or exchange request, a clear and uninterrupted unboxing/opening video is mandatory.

The video must:

• Start before opening the package.
• Clearly show the shipping label and package condition.
• Capture the complete unpacking process.
• Be continuous and unedited.

Claims submitted without a valid unboxing video will not be accepted under any circumstances.

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3. Reporting a Problem

Customers must report any issue within 48 hours of delivery.

Please email the following details to:

help@shopdestello.com

Required Information:

• Order Number
• Customer Name
• Description of the issue
• Clear photos of the product
• Mandatory unboxing video

Requests submitted after 48 hours of delivery may not be considered.

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4. Verification Process

Once the claim is received:

• Our team will review the submitted evidence.
• Verification may take 2–5 business days.
• Additional information may be requested if necessary.

Destello reserves the right to approve or reject claims after review.

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5. Exchange Policy

If the claim is approved and replacement stock is available:

A replacement product will be shipped at no additional cost.

If replacement stock is unavailable, a refund or store credit may be offered at our discretion.

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6. Refund Policy

Approved refunds will be processed to the original payment method used during purchase.

Refund processing typically takes 5–10 business days, depending on the customer's bank or payment provider.

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7. Non-Returnable & Non-Refundable Cases

Returns, refunds, or exchanges will not be accepted for:

• Change of mind
• Personal preference
• Color expectations based on screen display
• Incorrect order placed by the customer
• Delay caused by courier services
• Refusal to accept delivery
• Products reported without an unboxing video
• Requests made after 48 hours of delivery
• Minor variations in color, finish, texture, or design

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8. Final Decision

The decision of Destello regarding the approval or rejection of any return, refund, or exchange request shall be final and binding.

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9. Contact Us

For any return, refund, or exchange-related assistance, contact:

Destello
Website: destello.com
Email: help@shopdestello.com

Shipping

At Destello, we carefully pack every order to ensure it reaches you safely. Please read our Shipping Policy for information regarding dispatch, delivery timelines, and shipping charges.

1. Shipping Worldwide

Destello ships orders worldwide.

Shipping charges and delivery timelines may vary depending on the destination and delivery location.

2. Order Dispatch

Orders are generally dispatched within 2 to 7 days from the date of order confirmation.

Once your order has been dispatched, you will receive the relevant shipping and tracking details, where applicable.

3. Delivery Time

Within India

Orders are generally delivered within 4 to 6 days after dispatch, depending on the delivery PIN code and courier service.

Free delivery is available on all prepaid orders above ₹1,500.

For prepaid orders below ₹1,500, applicable shipping charges will be calculated at checkout.

International Orders

International orders are generally delivered within 10 to 21 days after dispatch, depending on the destination and location.

Free shipping is available on international orders above ₹30,000.

For international orders below ₹30,000, shipping charges will be calculated at checkout based on the delivery location.

4. Delivery Delays

Delivery timelines are estimated and may vary depending on the delivery location, courier service, customs clearance, weather conditions, or other circumstances beyond Destello's control.

Destello is not responsible for delays caused by courier services, customs, or other external factors.

5. Shipping Charges

Applicable shipping charges, where required, will be displayed and calculated at checkout based on the order value and delivery location.

6. International Shipping

For international orders, delivery timelines and shipping charges depend on the destination country and location.

Customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country, if applicable.

7. Contact Us

For any shipping-related assistance, please contact:

Destello
Email: help@shopdestello.com