Cancellation & Refunds

Last Updated: 5 June 2026

Thank you for shopping with Destello. We understand that sometimes you may need to cancel an order. Please read our cancellation policy carefully.

1. Order Cancellation Before Shipment

Orders can be cancelled only if they have not been processed or dispatched from our warehouse.

To request a cancellation, please contact us as soon as possible at:

Email: help@shopdestello.com

If your cancellation request is approved before dispatch, a full refund will be initiated.

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2. Orders Already Shipped

Once an order has been dispatched, shipped, or handed over to the courier partner, it cannot be cancelled.

Customers are advised to review their order carefully before completing the purchase.

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3. Cancellation by Destello

Destello reserves the right to cancel any order due to:

Product unavailability

Pricing or listing errors

Payment verification issues

Suspected fraudulent activity

Incomplete or incorrect customer information

In such cases, customers will be notified and a full refund will be processed, if applicable.

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4. Refund for Approved Cancellations

For eligible cancellations:

Refunds will be issued to the original payment method used during checkout.

Processing times may vary depending on the payment provider and bank.

Refunds are generally completed within 5–10 business days after approval.

 

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5. Non-Cancellable Orders

The following orders cannot be cancelled:

Orders that have already been shipped.

Orders that are out for delivery.

Orders successfully delivered.

Orders placed using incorrect customer information after dispatch.

 

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6. Contact Us

For cancellation requests or assistance, please contact:

Destello
Website: destello.com
Email: help@shopdestello.com